Refund and Returns Policy – Acelinx Infotech Pvt Ltd:

1. General Overview:

1.1 Acelinx Infotech Pvt Ltd is committed to customer satisfaction, and our Refund and Returns Policy outlines the terms and conditions for requesting refunds or returns for products and services.

2. Eligibility for Refunds:

2.1 Software and Services:

2.1.1 Refunds are generally not provided for software and services unless there is a material defect or failure to deliver as per agreed specifications.

2.2 Training Programs:

2.2.1 Refunds for training programs are considered on a case-by-case basis. Users must provide a detailed explanation of the reason for the refund request.

3. Eligibility for Returns:

3.1 Physical Goods:

3.1.1 Acelinx may offer returns for physical goods within a specified timeframe, provided the product is in its original condition, unopened, and accompanied by the original packaging.

3.2 Defective or Damaged Goods:

3.2.1 If a physical product is received in a defective or damaged condition, users must notify Acelinx within [specified timeframe] to be eligible for a return or replacement.

4. Refund and Return Process:

4.1 Contacting Support:

4.1.1 Users must contact Acelinx’s support team to initiate a refund or return request. Provide detailed information about the product or service, along with the reason for the request.

4.2 Evaluation and Approval:

4.2.1 Acelinx will evaluate the request and may request additional information or documentation. Approval is subject to adherence to the terms outlined in this policy.

4.3 Refund Processing Time:

4.3.1 Approved refunds will be processed within [specified timeframe]. The processing time may vary based on the payment method used for the original purchase.

5. Exclusions:

5.1 Non-Returnable Items:

5.1.1 Certain items, such as downloadable software, digital goods, or services with a specified usage period, may not be eligible for refunds or returns.

6. Changes to Refund and Returns Policy:

6.1 Policy Updates:

6.1.1 Acelinx reserves the right to modify or update the Refund and Returns Policy at any time. Users will be notified of significant changes.

7. Contact Information:

7.1 Customer Support:

7.1.1 For inquiries or assistance related to refunds and returns, users may contact our support team at [acelinxjobs@gmail.com].

By making a purchase from Acelinx Infotech Pvt Ltd, users acknowledge and agree to comply with the terms of this Refund and Returns Policy. For further details, users are encouraged to review the full policy on our website.